Understanding Plans and Pricing
Plans & Pricing
Kamili Help Desk offers transparent pricing with a generous free tier.
Plan Overview
| Feature | Free ($0) | Solo ($19/mo or $182/yr) | Pro ($59/mo or $566/yr) |
|---------|-----------|--------------------------|-------------------------|
| Agents | 2 | 5 | Unlimited |
| Tickets | 200 / month | Unlimited | Unlimited |
| Channels | Email + Live Chat | Email + Chat + Social | All Channels + API |
| Knowledge Base | 10 articles | Unlimited | Unlimited |
| AI Suggestions | 100 / month | 2,000 / month | 20,000 / month |
| Automations | Basic | 20 rules | Unlimited |
| Reporting | Basic | Standard | Advanced + Custom |
| SLA Management | No | Yes | Yes |
| CSAT Surveys | No | No | Yes |
| SSO/SAML | No | No | Yes |
AI Is Included
Unlike competitors who charge per AI resolution ($0.99/resolution with Intercom), Kamili includes AI in ALL tiers at no extra cost. Each plan has a monthly AI suggestion quota with graceful degradation -- AI never fully shuts off.
Annual Billing
Save 20% by choosing annual billing ($182/year for Solo, $566/year for Pro). Annual plans are billed as one payment at the start of each year.