How to Set Up Your Email Support Channel

Setting Up an Email Support Channel

If your workspace has an email channel, open its Help Desk settings and follow the address and forwarding instructions shown there. The destination address is specific to that channel. Do not forward mail to an address inferred from your workspace name.

Send a test email from an external account, then confirm that it creates a ticket in the intended workspace. If the channel is unavailable or the test does not arrive, contact support@kamililabs.com with the channel name and approximate send time. Do not include passwords or API keys.